Reprint from American Fastener Journal, July/August 2018

One day when he went to the mall, Nick Swinmurn, the founder of Zappos.com, couldn’t find a pair of shoes. He turned this inconvenience into an opportunity, founding Zappos.com in 1999. If you are unaware of Zappos, it is an online seller of shoes and clothing. By 2008 it had surpassed one billion dollars in sales and was acquired the following year by Amazon for $1.2 billion. Today it produces revenues in excess of $2 billion.